How to request assistance
If you purchased a Modunful product through Amazon or another marketplace, begin with the return and refund options for your original order. Eligibility, deadlines, return labels and refunds are governed by the terms shown for that purchase.
For product issues or missing parts, email modunful@gmail.com with your order reference, item model and a photo or short video of the issue when possible. Avoid including payment card details.
Direct website orders
This website currently does not support direct checkout. A standard Modunful direct-order return window, return shipping responsibility, refund processing time and exceptions have not yet been finalized. These terms must be published before accepting direct online orders.
Return period
Check your original marketplace order. Direct-site return windows are to be confirmed.
Return shipping
Label and postage responsibility depend on the original purchase channel and order conditions.
Damaged or incorrect item
Contact us with the order reference and supporting photos so the issue can be reviewed.
Refund method
Refunds generally follow the original order platform and payment method, subject to that channel's rules.